Privacy Policy

General5 is strongly aware of the importance of the protection of personal information, and pays close attention to its handling. Therefore, we have established this Privacy Policy to prescribe how information relating to the user is obtained, used, disclosed, transferred, and stored.

1. Information to be Acquired and the Acquisition Method Thereof

1.1 Terminal Information

In the event of the user using our services on a terminal or mobile terminal, we may obtain the terminal identifier, mobile terminal identifier, and IP address.

1.2 Information on User Actions

When the user uses our services, we may acquire and store the provided information. We may also obtain information relating to the service usage situation of the user.

1.3 Information Relating to Customer Support

In the event of using our support service, we may obtain and store the contact information (usually, but not limited to, name and email address) provided by the user, information on service activity, and user ID. In addition, we may also store the interactions while support was used, as well as the information included therein.

1.4 Obtaining of Information Through Use of Cookies

When accessing our services, we may obtain the technical information specified below. We and the service providers acting as our representative shall use log file and tracking technology to obtain and analyze cookies, IP address, terminal type, mobile terminal identifier, browser type, browser language, reference page, exit page, platform type, number of clicks, domain name, landing page, number of page views, page viewing order, the URL of each page, the time spent browsing specific pages, application or website status, the date and time at which activity was performed on our application and website, as well as other information.

2. Purposes of Obtained Information

We shall use the obtained information of the user for the following purposes.

  1. For market research, statistics, and analysis
  2. For system maintenance and troubleshooting
  3. For the provision of technical support and responding to user inquiries
  4. For use in the development, maintenance, and improvement of our services
  5. For the prevention of unauthorized acts and acts that may be unlawful

3. Sharing and Third Party Provision of Information

We may share information of the user with third parties in the following cases.

a. Sharing with Third Party Service Providers

We provide user information to third parties who provide services on our behalf, such as data analysis, mail transmission, hosting services, customer services, etc., as well as third parties who perform marketing support for our services. We instruct all third party service providers to maintain the confidentiality of the disclosed information, and not to use user information for any purpose other than the provision of services on our behalf.

b. Sharing with Third Party Advertisers

We may share with a third party advertiser (i) specific technical information (including IP address and mobile terminal identifier), (ii) statistical information by which an individual cannot be identified, and (iii) information on the use of the service by which an individual cannot be identified. The user agrees that such information may be used for user trend analysis, demographic analysis, and web analysis by us or the third party advertiser, and for the distribution to the user of advertising known as behavior targeting ads.

c. Legal Reasons

We may be required to disclose personal information of the user due to laws, regulations, legal proceedings, or demands from government or administrative agencies inside and outside the country of residence of the user.

In the event of determining it to be necessary or appropriate for national security, law enforcement, or for the realization of other public interests, we may publish information relating to the user.

In the event of reasonably determining disclosure to be necessary for the operation of our services or the protection of the user, we may disclose information on the user.

d. Sale or Merger

In the case of organizational restructuring, merger, or transfer, we may transfer all or a part of the obtained personal information to the parties concerned.

4. Protection of Personal Information

We shall take reasonable, administrative, technical and physical measures in order to prevent the loss, theft, misuse, unauthorized access, disclosure, tampering, and destruction of the personal information of the user.

In order to maintain the safety of the personal information of the user, we publish privacy and safety guidelines, and thoroughly implement privacy protection measures.

5. Access to Personal Information

Unless we are requested to store the data by law or for a legitimate business purpose, we shall make commercially reasonable efforts to ensure that the user can access their data in order to request the correction of incorrect data or the deletion of data.

In the event of information being correct, we shall make sincere efforts to provide the user with a method for immediately updating or deleting such information. However, this shall exclude cases where we are required to store such information for a legitimate business or legal purpose.

We may confirm the identity of the individual prior to responding to a request from the user.

We may refuse unreasonably repeated requests, requests that require excess technical effort, requests that may infringe on the privacy of others, particularly unrealistic requests, as well as requests that are not required by laws that apply to such access.

6. Children

In principle, our service does not deliberately obtain information by which an individual can be specified from children aged under 13. In the event of our company having obtained information by which an individual can be specified from a child aged under 13 without parental consent in any situation, appropriate measures shall be taken in order to promptly delete such information from our records.

7. Destruction of Obtained Information

Obtained personal information shall be discarded when reasonably deemed unnecessary in consideration of normal business operations.

8. Inquiries Concerning this Privacy Policy

Please send us ( any questions or inquiries thatr you have concerning our privacy policy. Please note that if a contact method has been prescribed in the application or on the website, that method should be used.

9. Amendment of the Privacy Policy

We may update the privacy policy from time to time, and major amendments to the privacy policy shall be posted on the website along with the latest privacy policy. Amendments to the privacy policy shall be applied from the time that they are posted on the website or application.

In the event of there being a discrepancy between the Japanese and English versions of this privacy policy, the Japanese version shall be applied with precedence.